FAQs

Where can I find more information non-related to e-Visa queries?

 On-arrival Visa; K-Visa; Diplomatic Visa; Visa extension; Cambodia embassies worldwide; Foreign embassies at Cambodia

 

Can I change my traveling date after submitting my application?

Yes, you can alter your travel date at „Check & Change“ section. The travel date must be before the e-Visa expiry date.

 

Can I extend my Visa on this website?

 No. In order to extend your Visa please contact local travel agents or immigration.

 

Can I stay in Cambodia even though my Visa has expired?

 Yes. You are required to have two copies of your evisa (one for arrival and one for departure). The evisa is valid for 3 months and may be extended for another 30 days by contacting the local police station or immigration office.

 

How soon will I receive my Visa if I apply online?

Upon approval the evisa will be delivered to your email within 3 business days.

 

I am a travel agent. Can I apply for my customers?

 Yes, travel agents can apply for their customers.

 

I plan to travel from Cambodia to another country for a short trip and return back to Cambodia again. Do I need to apply two Visas within such a short period of time?

   Yes, you need to apply for two e-Visas. Each e-Visa is only valid for a single entry.

 

If my children are under 12 years old, do they need a Visa?

Every child that has a passport is required to have an evisa.

 

Is e-Visa endorsed officially by the Cambodian Government?

   Yes, it is officially launched since April 2006 by the Ministry of Foreign Affairs and International Cooperation, Kingdom of Cambodia.

 

My travel info (flight info, entry ports, entry date, accommodation) is not confirmed, can I still apply?

 Please enter estimated information if you are not sure now. Change your travel information at Check & Change once you have confirmed.

 

My trip is delayed and my e-Visa has expired. Can you change my e-Visa validity date?

 Unfortunately, you are required to make a new application for evisa.

 

What are the advantages of applying for an eVisa online?

You skip the step of visiting an embassy or long queues at the airport. The process is speedy, safe and organized so you have your visa before your arrival. As long as you have access to the internet you can apply from anywhere in the world to arrange stress-free travel in regards to your visa approval.

 

What is the cost of applying for an eVisa online?

USD20 + USD7 processing fee + USD3 (additional charge for credit card service, payment gateway clearance fee and relevant technical support). For Children under 12 years old (with own passport) only USD7 processing fee + USD3 (additional charge for credit card service, payment gateway clearance fee and relevant technical support).

 

What shall I do upon arrival at Immigration in Cambodia?

    Please proceed to the dedicated e-Visa lane directly and hand over your passport, e-Visa and other related travelling documents (eg. arrival/departure card, passenger's declaration card) to the immigration officer.

 

What should I do if I have question regarding e-Visa?

    Please use the contact form to contact us.

 

What type of Visa can I apply online?

    Tourist Visa only.

 

Can I change my photo after submitting my application?

    Yes, you can. Please send the photo to our contact address together with your reference number.

 

I do not understand how to proceed with my photo, can you help?

    Please read our Photo Guidelines or contact us for assistance.

 

Is a photo taken from a digital camera or scanned from my passport acceptable?

    Yes, both are acceptable.

 

My photo is rotated, is this still acceptable?

    Please use a photo editing software to rotate your photo to the correct alignment. If you have are unsure how to proceed then please refer to our Photo Guidelines.

 

What should I do if the upload of a photo takes very long time?

    Please reduce the file size by resize the photo to smaller resolutions. Please read our Photo Guidelines.

 

Can I make payment offline?

    No. Only online payment via credit card is accepted.

 

Is there any additional service charge?

    Yes, there will be an additional charge US$3 for credit card service, payment gateway clearance fee and relevant technical support.

 

Can I print my Visa in Black and White?

    Yes you can, as long as it is clear.

 

Can I resubmit payment without filling up my application again?

    Yes. You can do it in Check & Change.

 

Do I get a refund if my application is rejected?

    Payment of the application fee does not guarantee approval of a visa. In the event of an application not being approved, the processing fee will not be refunded. We are not able to refund expired and unused visas.

 

How many copies of Visa do I need to print out?

    Two copies. One copy will be submitted on arrival, while another copy upon leaving the country.

 

I click the e-Visa certificate download link from my email and receive an error. It says that I am not authorized to view the page. What should I do?

Your download link may have been truncated. Please copy and paste the full link to a new web browser and try again. Or, you can also login to Check & Change to print your e-Visa certificate.

 

What is the Merchant's Name to be displayed on my credit card statement?

 CAMBODIA e-VISA

 

What type of credit card can I use to make payment?

 Visa, MasterCard, American Express (USA only), Discover (USA only)

 

Why did I not receive an email after completing my application?

Please check your SPAM folder. Or, you can login to Check & Change to download your e-Visa certificate.

 

Will I receive my e-Visa in the post or per email?

Upon approval you will receive your evisa per email.

 

Express e-Visa service

For those applying for entry to Cambodia within 24 hours will be charged an additional e-visa fee.

 

Were were we able to answer your questions? If not then please do not hesitate to contact us at the following address.

Contact Us.

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